That is some cringey completely self-unaware "our incredible journey" type stuff. Great things for everyone! Dear customers have a great heaping of uncertainty. Isn't everything so great? Everything will be fine!
My guess is that if you have a lot of investors, they might pressure you to sell so they can get back on their investment?
I guess I just don't really understand the letter you'd have him write instead.
Yes, this can happen. But it doesn't hurt to consider a particular event in context, instead of writing off every acquisition and blindly condemning everyone involved.