This is awesome. I've been waiting for something like this. Slack should be the centre of everything I swear. and this looks better than what else I've seen that is suppose to do chat through slack.
Thanks! Totally agree. It's where our team and customers spend their entire day. Excited to be building on top of Slack.
Basic functionality is similar. We differentiate with messaging types/triggers, in-app and email, NPS, also enrich new contacts with Clearbit data in Slack so you can see name, face, company, social info, etc.
I'm a huge Intercom fan, though it does get expensive for small startups. Besides the chat's going to Slack, what is the biggest differentiator between Drift and Intercom?
Biggest thing is our focus on sales/conversion in addition to the in-app messages. Other stuff like in-app NPS, mobile and a few other things we have in the works.
We're only a few months into this space.
I have seen companies try numerous channels of communication with customers, and to me this is the most open, accessible and transparent way of doing it. As consumers we saw a huge shift in communication in the past decade, from human to human to all digital, and I feel strongly that consumers are looking for a more open human experience again. Slack is doing that and Drift is doing it the right way!
Nice to hear that. We hope so.
You know you just created this account to praise this product, right?
I've had problems with Intercom's price, maybe we'll try this - it looks good!
Ah bummer. Yeah check us out - 100% free to get it on your site. Holler if you have any questions on our site.
Intercom is getting cost prohibitive for us, so this could be a good alternative.