GitLab Partners with DigitalOcean to make CI more affordable
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Existing paying customers? Why would you spend money to acquire customers that you've already acquired. You had your reasons for signing up for DO, and apparently, the lack of a $10 credit wasn't one of them. And we all know this is a flimsy firewall to breech anyway - a different e-mail address that - if you're really feeling saucy - you could have delivered to an SMTP daemon on your existing droplet.
Promotions are by definition a form of publicity or advertisement, and if you're already a customer, you're already a customer, know what I mean? Why advertise "hey, check us out" if you've already checked them out and signed on the dotted line.
If you feel really, really, really burned by this, do what other cost-conscious consumers do, and whenever you see a box "promo code" on a signup form, Google "example.com promo code" (substituting the actual domain name, obviously) and see what you can find.
I do not understand, even a little bit, the amount of outrage over the fact that you want a company to spend advertising money (that's what a promotion is budgeted to) to advertise to an existing customer. Not unless you feel that DO isn't worth it already, that is, and in that case, what the hell is $10 going to do to change your mind?
:P
There it is. People are pissed off that an ad is being disguised as normal Hacker News post.
I know your comment was in favor of DO, and mine is as well in a dif light. Winning a primary customer or "engagement" is big.
Digital Ocean retired a bunch of credit I had. I emailed support and asked for ot back amd they gave it to me. Sort of a hassle, but you know what? Digital Ocean is going against the biggest providers and provides simplicity and community and I love them for it.
They help new devs learn. They're acquisition strategy was hiring a content creator as a 1st hire to write tutorials and build a community.
Another credit and better integration reminds customers why they stay with them (and gitlabs why they are a great offering).
I like gitlabs and digital ocean. As an intermediate dev, it is a perfect ecosystem. I jave heard there are some security or package issues, but for me, I can get what I need done.
Simple API.
Simple Pricing.
Amazing Support.
Great Community.
So i use them. They're credits keep me saying great things about them because I rarely have money so this goes an extra bit.
Its prob worth $10 to them that I tell every beginner to use DO and regularly tweet thanks to then
I don't know about this, plenty of companies are continuously hassling me to expand my services in exchange for 1-2 month discounts, or offering trials on new services.
This type of promotion really aggravates me. I'm not just saying this only about the announced GitLab/DigitialOcean partnership, but rather as a general comment as I see this customer acquisition ruse quite a lot elsewhere too.
I spend money with DigitalOcean. I don't feel particularly rewarded for my loyalty when I can't enjoy the same promotion as some new customer, who may never spend another cent with DO.
Here's our point of view: https://news.ycombinator.com/item?id=11529780
I'm a small DigitalOcean customer. If you want the promo to be cost effective, limit it to the first 250 users or whatever. I don't think anybody here would give you a hard time about protecting the financial integrity of a program. But don't hide behind that if it's really just a way to get a few new users in the door (which is fine!) - just be honest about it.
You'd probably get more mileage at complaining to DO than you would to GitLab.
---
EDIT:
https://news.ycombinator.com/item?id=11529949
> @fweespee_ch: if they're not reading HN, they're doing it wrong anyway.
Fair enough. I just think trying to force a response out of GitLab employees is the wrong route to take when they have no power over the coupon.
Rewarding only new customers is mobile phone operators style bite that decreases value of the brand and product. In this situation hosting company knows its not easy to move the servers to different host (at most cases) and uses that as an advantage to milk the customers more.
If they ever would actually release promo on their anniversary or something and give $5 to all registered members, they would get more good press than they could have ever dream of.
My company paid for their instance of gitlab, I'm not a paying user though ( yet - too small), so this hasn't got anything to do with gitlab ( referencing the answer of gitlab themselves :) )
You get the (new) additional services being provided in part by DO. You're literally NOT in the dark. As an analogy my parents have a house alarm system. It was installed 5+ years ago and they pay a monthly fee. You can bet that the newer television ads for this nationwide company (cough ADT *cough) show WiFi enabled controls and whizbang stuff on the master panel -- their alarm master panel is the same panel for the last 5+ years and has never been touched by a technician.
I can give the same example for my Comcast cable box. It's the box I got when i got the initial subscription. Typically promo codes are for new customers, OR new promotional offers wherein you'll migrate your whole account to a new tier of service.
They aren't going to hand you $10 to simply continue to use their (updated) service for them. While you benefit from the new services anyways.
We’re truly sorry if this came as a surprise.
As of March 2015, we revised our Terms of Service
announcing that we’re no longer able to offer credits
that do not expire, and any unused credit added to your
account more than 12 months ago will expire.
I still have over $80 of credit left, expiring this month. I understand why they are doing this, but it left a bad taste because of the small values involved, retroactive action and lack of communication (I didn't get this March 2015 email or any reminders since).This also creates a perverse incentive to burn the credits in a blaze of glory. I'm restraining myself, but I can only image the headache this will create across all users.
I checked my emails as well when I got that. There was no notification in March or since of that change.
If a siteowner is willing to hand over a data export to archive.org or another archival site they don't have to do that, but not many do.
Admittedly, having that many boxes has been kind of fun...
But I do not wish to sue, as it would just cause me a lot of trouble, and I’d rather spend the money on a hoster I can actually trust. Instead of a hoster violating laws and frauding customers out of their legal credit.
that is simply not true... Now for DO it might be because they have EU possibly even German Data centers but simply because a Citizen of Germany visits a web site and signs up for a online service does not automatically make german laws apply to that business.
Now it possible you could sue in Germany, the American business would ignore you, and any judgment you got from a German Court would likely be unenforceable in the US
Are you saying this because you are extrapolating from American law regarding whether a company has a 'nexus' within a given state, or perhaps thinking about taxation?
In those specific cases, what you are saying is true, but in general national-level governments do not care that foreign companies are not actually headquartered within their borders. They demand (arrogantly one might say) that all companies doing business with their citizens follow X,Y,Z rules or else they'll try to sanction the company.
Granted if a company is truly foreign then any sanction would be pretty limited in scope.
However, easy sanction is to stop credit card processors and banking agencies from dealing with a foreign company thus stopping your citizens from easily giving them money.
I as an American citizen am in no way bound by German law
For example If I put a website selling digital Nazi Merchandise, and a german citizen buys it, I am in no way violating the German ban on those things because I am not bound by german law, any attempt to enforce germen law upon me would quickly be squashed by American Courts as a violation of my free speech
Now Germany can forbid it citzens from going to my site, it can attempt to have that site blocked from Germany, it can even prevent other german businesses from doing being with me (including credit card company as your example) but it can never compel me directly as I am not under their authority at all
Germany probably could not stop people from visiting their website, but stop payments would be just as worse for DO.
Yes, I’m pretty sure if they interact with a German customer, they are bound by German laws.
Would be a shame if their data centers were seized if they wouldn’t comply...
(I’m not sure if German courts use this technique, but it’s commonly used by US courts to force German companies to adhere to US laws, like in the many "Germans can’t sell Cuban cigarettes to Danes in Germany due to US embargo of Cuba" cases, so precedent exists.)
> (I’m not sure if German courts use this technique, but it’s commonly used by US courts to force German companies to adhere to US laws, like in the many "Germans can’t sell Cuban cigarettes to Danes in Germany due to US embargo of Cuba" cases, so precedent exists.)
Could happen, but not easily. If they got sued, lost and had to pay, ignored that as well, then a gerichtsvollzieher would try to force giving over existing assets. In the most extreme cases that would include a data center, it happened for example that they tired to size an airplane when an airline did not pay a (comparably small) fee.
Of course it won't happen as no one will sue (I could've, but had way too small an amount in credits and asked for a prolongation of the deadline instead), and I'm sure DO would react in such a case.
Still: To have promotional credits run out after some time is not customer friendly, and this discussion shows that the dollars they save pales in comparison to the amount of goodwill and thus business they lose. I told them so.
I thought about going to the Verbraucherzentrale, I mean, it's their job to do this.
Prolongation of the deadline wouldn't help me much either, though, because I'd need at least half a year — which they definitely won't give me, I've already asked.
And I was actually planning to switch a new hoster with my servers this month. Won't be DO now.
For what it's worth, they gave me a year.
(As I don’t have a credit card I had to pay the 5€ activation fee through PayPal)
EDIT: I also sent a message to GitHub’s student contact mail, warning them that they might be on the hook for promising free $100 DO credit for unlimited time, and they might want to ask DO to fix it, or change their advertisement.
Drop them an email pointing out that they're not complying with the law and ask for your expiration to be extended to the right date.
Odds are customer support will do a quick googling, say "oh crap" and then update the expiration accordingly with a polite sorry note.
Worst of all, I had to pay 5€ actual money to activate the 100€ of promotional credit.
I made a purchase, which contained at the moment that I'd get 100€ of promotional credit for an unspecified time (therefore 3 years), and instead I wasted 5€ on nothing.
EDIT: I should probably just to a chargeback via PayPal.
I see others in this discussion have done.
Also based on my experience with DO (small ex customer, on aws now) it absolutely wouldn't seem out of character for them to fix that.
Just to be clear, we are powering free CI runners for all GitLab.com users. In all honesty, the promo code was a bit of an afterthought.
Although we still have ways to go, we recently made large strides in terms of performance and UX. Two areas we know we were lacking in, in the past.
I'd love to hear what we can improve further.
Do you mind if I email you?
I am super impressed with Gitlab, though. I am moving projects there right now.
https://gitlab.com/gitlab-org/gitlab-ce/issues/989
Which makes a label system really hard to use (it's basically half-implemented without that feature).
And a cosmetic feature request I filed:
Multi-label filter is coming this friday to GitLab 8.7!
The other issue will also be solved in a future release, I'll reply in detail there.
I understand that if I'm running a managing runner in machine mode with limit=10 then it can start a maximum of 10 machines. What does "concurrent" affect in this context. I don't want the managing runner to do any builds locally -- just to send to runners managed by machine.
[1] https://gitlab.com/gitlab-org/gitlab-ci-multi-runner/blob/ma...
Edit:
Ignore me. I found the answer on the same page [2]:
[2] https://gitlab.com/gitlab-org/gitlab-ci-multi-runner/blob/ma...
New? Here is a small incentive.
Not new? Thanks for using the product, check out these fresh features!
We try to ship great new features in our open source version every month that you can use for free on your server and on GitLab.com
EDIT I can't comment for DigitalOcean, what follows is my personal opinion.
I think it is great that DigitalOcean is willing to both sponsor the Runners for GitLab.com and offer promotion codes. Although I understand with your wish for promotion codes for existing customers I also understand their decision to only apply this to new customers in order to make this cost effective.
I hope that as an existing DigitalOcean customer you enjoy the benefits of their cost-effective servers, quick boot time, great UX, and the templates and tutorials that they keep updating.
"GitLab Runners do not offer secure isolation between projects that they do builds for. You are TRUSTING all GitLab users who can push code to project A, B or C to run shell scripts on the machine hosting runner X."
Seems like a very strong reason to use one's own paid DigitalOcean instances for runners instead of using the free shared runners, at least for commercial projects. I was wondering if anyone from GitLab could expand further on this?
It is possible that this issue is fixed with the new ones?
We have a single giant whose products are used by the masses(Google/Uber/Github-in this sense) which had customer-focussed /domain-oriented paths but seem to have lost it midway, and then we have smaller/modular companies who are more focused to the domain improvement in itself (DDG,Lyft,Gitlab) who partner up with other specialised companies(Yandex/Didi Kaudi/DO) to remain customer-focussed /domain-oriented.
In the meantime the consumers get to choose between what the world chose and what could be a more sensible decision.
Wow, I hope that doesn't get abused and taken away.
> If you purchase GitLab.com Bronze Support you can email support directly for timely, personal and private answers. This costs $9.99 per user per year for next-business-day response time and is available in packs of 20 users.
Reducing the pack size to 10 and improving the rate limit for paid accounts?
I don't mind paying for GitLab.com, I just don't want to pay $200/year for it. ;)
One possible business model is charging for speciality machines with OSX or Windows on them.
Prior to this we were with CircleCI, and before that Travis CI.
I can't answer your question about GitLab since I haven't used your product. A plus for us was also that they are willing to support Gogs if we need it.
In the upcoming release (this Friday is the 22nd!) we'll likely ship a pipeline view in the UI https://gitlab.com/gitlab-org/gitlab-ce/issues/3743
GitLab CI is part of GitLab itself and won't support other systems. If you want you can mirror repositories on GitLab EE/.com with http://doc.gitlab.com/ee/workflow/repository_mirroring.html
We're working on making deploy [0] and working with Docker images [1] easier. That should also include cleanup in time.
I owe you a reply regarding Docker Compose support.
Do you have any reference for that? I was under the impression that DigitalOcean was mostly used by developers and startups. I was also under the impression that Git became the mainstream VCS a while ago...
GitLab & Gogs are my two favorite Git collaboration platforms.