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Matthew,

It sounds like you are confirming that this incident did happen and it was your fault for not following your procedures.

I am not a lawyer, but since there was signification loss, it would probably be in your best interest to offer better reparations.

OpenDomain has several domains that are on NameCheap - I will transfer them immediately since it appears you do not care about customers.

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OpenDomain -

We have apologized, admitted mistakes, and made tremendous internal change to move on for the better. We would not do that or even post here if we didn't care.

The offer of a free year of hosting is nonetheless a paltry joke. The high road here is to acknowledge that customer may choose never to host with you again and still go above and beyond in attempting to make it right to them, e.g. by offering a full refund for the last year of hosting they'd paid for or the like.

Tell me one registrar where you can be sure that this will not happen and I will move my domains today. I wouldn't even care if I have to pay 100$ per year for a domain.

MarkMonitor perhaps? Google and Facebook both use MarkMonitor as the registrar for their primary domains. Might be more than $100 per domain though.

Try tens of thousands.

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