You could have just as easily lost all the data in an accidental way, with no malice or 3rd party involved.
That said, I do empathize, and it's disappointing that a major player like namecheap would be so easily socially engineered.
You could have just as easily lost all the data in an accidental way, with no malice or 3rd party involved.
That said, I do empathize, and it's disappointing that a major player like namecheap would be so easily socially engineered.
If you give a shit about it, back it up.
Self-managed a customer is responsible for their own backups. Just like with DO and that full server loss a couple of months back.
Am I missing something, or is Namecheap saying they didn't do anything wrong?
https://news.ycombinator.com/user?id=pg
https://news.ycombinator.com/user?id=dang
https://news.ycombinator.com/user?id=sama
Why is it so hard to put info in your profile or to put a footnote in your comments for the newbies? Would you have your business act this way? Reply to a person's inquiry and not say who you are and what you do? Of course not.
"we offer service X"
could be from anybody trying to say they offer the service, not obvious at all it is a representative of Namecheap
> Disclaimer: I'm CIO @ Namecheap
It's a $30 to $75 a month upcharge on top of the base VPS price. I don't think the OP was paying for a managed VPS.
Edit: Apparently, only the $75/month package includes backups. The $30/month package does not. (http://i.imgur.com/Iy7iacH.png)
Are those backups purgeable from the account control panel?
Honestly I'm not a huge fan of same-provider backup solutions. It seems like asking a fox to guard your sheep.
Yes, you should always have more backups than you need. But wouldn't you be moving to a different provider after something like this anyway?
I think a better suggestion/wording (depending on your intent) re: backups would be "don't operate without independent backups".