Or having a canned answer means they've encountered this before and have an acceptable response ready to go in order to cover up greater faults. If you ask them and they immediately blurt out "Sometimes we work too hard" how honest are they being? It's no different from interviewing a prospective employee and they say "Sometimes I work too hard". Thus, an immediately prepared answer is a very unreliable indicator. Just maybe they have that answer prepared as experience has taught them to avoid being forthright about the actual problems going on, because then they'd never hire anybody.
(Just playing devil's advocate. I really do think it could go either way, dependent on their personality, how their mind works, how management operates, etc.)