The morning commute hours (and the hours after a 'delay' status has been cleared) are usually marked by very crowded platforms and trains. Even though the trains are 'on-time' and showing up every 3-5 minutes, there is no room to squeeze on, and you may need to let a few trains pass before getting on one successfully.
A 15 minute train 'delay' during the morning commute could cause an hour+ of backed up platforms and people unable to squeeze on. I think this kind of delay is where a lot of the displeasure with L line service is centered.