Seems like everyone suddenly is having this idea now lol. Hopefully you don't delete your comment after I respond like the last two guys.
Well, Justin 1. It may seem like a recipe for disaster and we won't say that every interaction will be golden. That's why we have a review system to make sure there's no trolls and everyone is being nice. And we also have a key feature on our current build, which is 'find help' or 'help'.
2. We think 7 cups isn't doing it efficiently. They are chat based and their listeners have to go through a sign up process that takes too long. We want things on demand. And voice.