TSA actually spent only $47,000 on the random assignment app
arstechnica.com
arstechnica.com
On the individual level, a single person simply doesn't have that much power.
As a representative of the US border and custom institution, a TSA agent's poorly thought out hunch can have far ranging effects.
Additionally, TSA agents are not subject to stringent educational requirements nor tested for having good quality judgment. In reality, they have been shown time and time again to have shockingly poor judgment.
For instance, in one case they believed that a man who showed up to the airport without eating must have been doing so for Ramadan and, therefore, required 'enhanced scrutiny' which made him miss his flight. This resulted in a missed work opportunity, and over 2000 worth of costs in non-refundable plane and hotel fees at his destination. In reality, he skipped breakfast to catch his early flight for a tech conference, and had the poor luck of having a darker than caucasian tan skin colour.
AI can also be biased, depending on the data it was trained on. The government employees might be biased, but they are a few. AI on the other hand has the potential to scale up discrimination to planetary levels, if we allow those who control it to do so. A lot of our life influencing factors will be decided by AIs in the future.
The ironic thing is that the person who made the FOIA request is complaining about lack of transparency when transparency is a perfect example of the sorts of perverse incentives that cause government projects have insane amounts of overhead. One of those spend a dollar to prevent a penny of fraud things. I don't really have any solutions, but there's no free cake.
'course the elephant in the room is that TSA itself is a waste of money even without expensive software contracts.
These articles imply it was for the app development. $7000 is high, but not outrageous.