MetaMind acquired by Salesforce
metamind.io
metamind.io
Doing services is a reasonable response to that market dynamic, although they certainly had a product vision too.
Without knowing any of the details, I'd say they can be proud of what was accomplished and how they managed their exit: 1. From what I've heard, some of the work they did in the medical domain really did help save lives or make them better 2. They probably returned the capital to their investors and kept most of their employees 3. They didn't get bought by a company that would be horrible to work for or is in terminal decline
Credit where it's due: they entered a rough market and managed it well.
Metamind was always a services company. I may be wrong but they don't seem to have any product. They were going after contracts north of $250K for two month projects.
May be there is not much dough in consulting market.
Any what?
No one is a sure bet, as evidenced here.
They want conversational AI for phone support, cold calling, etc.
Personally, I think we are fairly far away from fully conversant customer support that is fully automated, yet sounds human enough. Most people today do not yet like talking to machines.