I am sympathetic to the overall thrust of this, but posted on my blog (which vanishingly few customers read) rather than my main site for a reason. If your toaster can't toast, you don't want to hear why your toaster can't toast, you just want it to toast toast. This describes the relationship of almost of my users with their computers, the Internet, and Bingo Card Creator.

While I want to apologize to users who got delayed from getting back to their lives because their toaster was on the fritz, I don't want to tell anybody else that toasters sometimes can't toast toast. It needlessly complicates their relationship with their toaster: they have no relationship with their toaster, and that is how they bloody like it.