Postmates Co-founder here:

1. We will bring this down over time, give us a few weeks. ;)

2. We have over 3,000 Plus merchants across the markets we're operating in. I can't think of a direct competitor who has more and we're adding many, many every week.

3. Our customer service has been suffering lately - this is a totally valid point. At some point we didn't catch up well enough with our growth. I'm personally working with the team and we're doing many things to improve this. I hope we can move the needle here soon.