The problem is that no one has any direct control over the system.

It is like any other big company. The call centre people are never responsible for the mess the company made to you. However, if you do not want to devote significant resources, you are pretty much screwed up and yell at the call centre people.

The difference is that, in the most cases, you can just forget about the corporation and live your life. There is no opt-out from the IRS, though.