>> Chat works so well at communicating with the team that we’re all available 24/7/365
We’re fully remote at my job - no 2 people are in the same state in the whole, small, org. And I think we work well.
But people sign off at 6:30 in their own timezone by and large - and while they’ll check slack as much as they’d check email, slack is not going to cut for 24 hour access.
And it shouldn’t - we don’t want a culture of no downtime at all. If it’s an emergency use their pager* - which yes does get expensive for foreign employees but really the company is fine picking up those charges.
Even if you are remote quality of life matters - and people’s timezones, and schedules should be respected.
* Note that everyone does have a "pager number"- including our support reps. But most people haven’t been paged in more than a year. We consider this to be the right way to do things.