That's not just an off the cuff insult either - I find very few charitable words to describe a company that charges $25 to rekey a certificate for reasons outside the user's control, i.e. heartbleed.
More to the point, in my arrogant opinion, now that a good, free alternative exists, users in the know should pressure the browser makers to come down a lot harder on companies that let this kind of issue fly. There's no need to work through the CAB bureaucracy when, say, Google and Mozilla are probably a lot more amenable to dealing with bad (be that by ignorance or malice) actors by refusing to recognize their crappily-validated certificates.