Doug Engelbart: Toward High-Performance Organizations

The answer was a clear "Yes!" A core set of knowledge-related capabilities rapidly emerged as the prime candidate."

Within my (large Fortune 50) organization the possibility that E2.0 technology (Blogs, wikis, collaboration spaces) are this transformational set of technology, is very exciting. In one small area of a manufacturing plant, we are seeing the fruits of a wiki-based operating and troubleshooting manuals for a set of complex manfacturing machines and operations. The excitement you can observe when a shop-floor guy updates a wiki to reflect the truth that he knows about a process without having to go through some cumbersome process and approval cycle is really contagious.