On that topic, she just said that she has spent that past 2 days trying to get wifi to work. Does anyone here have suggestions for fixing/debugging this? I haven't used windows in quite a while, so my approach is just to go into device manager and try to click on 'update driver', find and diagnose problems etc. Tried deleting and re-creating the wifi connection, re-entering the password. The wifi connection appears, and we can 'connect' to it, but it says 'no internet access' but wifi can't access 192.168.0.1 (the router). The wired connection works fine. I don't know much about Windows sub-systems. I'm pretty sure all the Windows 10 updates have downloaded and installed.