> Customer services aren't trained for the 0.001% of people who might be interested in an esoteric matter of legal licensing.

Here's where I'd like to disagree. Of course customer service doesn't have to know about those esoteric issues. But customer service should notice when a request comes that's not their department. And if that's the case they should redirect it to someone who knows better.

This is not the personal fault of the person sitting at the customer service, but the structure in a company. They should be able to handle that.