Customers rarely call me, but when they do, it's fine -- I love them. It's usually because they can't figure out how to log in. It's especially painful when they call at 8:30am on the east coast and I'm on the west coast and my cell phone wakes me up and they say, "I can't log in." and they are mad at me and I don't even know who they are or which account and it turns out they've been typoing their username for days.

But I love every single one of them! "Hi, yes, sorry you're having trouble, I am happy to help. Which customer are you with? What is your username? Ah, let me send you a password reset to your email address. Did you get it?"

"Yes."

"Ok, great. Let me know if you need anything else."

And you can hear their tone of voice change immediately to, "OMG, this person was so nice and I was so mean to them and I was clearly doing something wrong, but I don't know what it was, but wow, I actually called a company on the internet today and someone answered the phone and actually solved my problem!!!!"

Nothing better than making customers happy.