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Comment by officialchicken | Hacker News Reader

Zenefits currently handles payroll at my company. The machine isn't un-sturdy, it's become rusty, lost all lubrication, and seized up. They need to fix their software before allowing anyone to sign up and use it.

I haven't gone 1 weekly pay period in 2016 without some issue (late, missing, short paychecks, shifting paydays) or another. But I can't convince my CEO to go with some pros (ahem, ADP), yet. But they are very sales-centric and realize they have a problem... so there's some hope for them.

Everyone here is pretty frustrated with the situation. And the next time Zenefits fuck up, which I presume will be Friday, I will submit my already drafted ADP-Or-I-Resign-Immediately letter with timeline of their 8+ previous fuckups.

Edit*: It's 2016, not 2015... so every week we've use it

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> I haven't gone 1 weekly pay period in 2015 without some issue (late, missing, short paychecks, shifting paydays) or another.

If you want to motivate a change, you may want to research applicable labor law: for instance, in California, failure to pay all wages due, on the posted payday, is not only a violation subject to civil penalties, but also a crime.

http://www.dir.ca.gov/dlse/faq_paydays.htm http://leginfo.legislature.ca.gov/faces/codes_displaySection....

Thank you, I'm not a CA resident, but I will look into those links. I wish I would have know that a couple of years ago - I'm certain that info will help some HN reader though.

We use Gusto (formerly ZenPayroll) with zero issues and their UX is far better than ADP.

/no affiliation with them

The unfortunate thing is we were using Gusto in 2015, and I loved them too. I think the reason why we changed was dumb - higher-up preferred the UI/UX - but really hope it was something more complicated than that.

Hopefully, we'll be back in a couple of weeks. I don't think Zenefits can go 2 weeks without something going bad for us. If anyone from Gusto is reading this, I have a CEO that needs a good old-fashioned "we miss you" phone call.

Hi!

I'm one of the co-founders and CTO of Gusto! If you feel comfortable putting me in touch with the appropriate person in your company, I'd love to send over that "we miss you call"!

Compliance and accuracy has been #1 for us from the very start. I'd love to see if we can address any other issues so you can come back to us!

My contact is in my profile

Done, Thank you!!!

And another Zenefits loss occurs right before our very eyes. We have just now literally watched the utter failure to deliver service lose revenue for Zenefits.

I hope the Gusto guy wins back the business.

Zenefits, crash and burn. It seems you deserve it.

Please take a look at your buggy csv exports. They output the same data and can't do team summaries even though they should. I raised this issue last week and the support rep told me I should be using PDFs instead of csv. She clearly has no idea how payroll works and how important it is to run a reconciliation of the payroll.

Gusto CTO, I think now is your time to shine and take down this issue and champion it. :-)

Hi Casey!

Can you shoot me an email (in my profile) wit a little more detail about the CSV report? Email me a report and show me what is wrong with it -- I'll personally make sure it's fixed.

I feel you. You should consider trying out Namely (namely dot com)! Our payroll product and HCM software is easy to use, looks great and might be more affordable for your company than ADP's solutions. As well, our sales folks and specialists are really great to work with and are a treasure trove of information about anything benefits and payroll.

Email me (email address is in my profile) if you'd like more information or have any questions!

interesting that you've had issues with your paychecks... <logs into Zenefits to check>

It may be the issues we are having have to do with the fact that we did not use their recommended default values for payroll, e.g. we initially defined the paydays, reporting days, and the requisite 3 days between reporting and actual funds transfer. Now that Zenefits is dictating our accounting for payroll schedule, we may be able to get around many of the software issues we've experienced up to this point. I still get 2-3 emails a week letting me know I got paid, once, and it's confusing always checking if I got double/triple paid too (which also happened). Of course, this may not be 100% Zenefits fault in every case, but the software makes it easy to make mistakes.

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