Restaurants are an interesting vertical because their technology is largely horizontally-integrated and heavily reliant on the POS system. We're currently working with courier companies and call centers primarily, and looking to move into retail, hospitality, and eventually medicine.
1. Who are you targeting this to - small businesses or large managed groups?
Our target customers are in the range of 50 to 150 employees per location, and we support multiple locations (e.g. a chain). We've worked with teams as small as 8 and as large as 400.
2. How will you compete with time trackers as they get integrated with POS? Does yours integrate?
The main benefit of time trackers in Staffjoy is that we can compare them to scheduled shifts. Detecting problems (missed shifts, truancy, clocking in without a shift) becomes significantly more powerful, and over time we can begin to model the performance of workers.
We support integrations and are amid publishing our first. At least one app is looking to trigger clock-in/clock-out events from their courier app to our API using this. We have an open-source Python client for our API and will be publishing better API resources in the coming weeks. https://github.com/staffjoy/client_python
3. How are you going to handle training? In my experience, people in the restaurant business do not know technology and any type of software requires extensive training.
We're onboarding in new verticals very manually right now to learn the best way and develop more scalable training.
4. Do shift managers find value over using their own existing methods?
Yes, because we automate a lot of decisions. The software shines when a new shift needs to be covered - e.g. somebody calls in sick - and the manager can find a replacement without having to recalculate a variety of overtime scenarios.