It doesn't disprove the experience of the majority. If anything, it reinforces the fact that something's not right when only technical people have a reasonable experience.
But for a normal person who wants to make a photo album or bingo cards, or have a nice screensaver, their first thought is to go to the internet and download a program. This is the problem.
Your or I would first:
1. See if the web site seemed legit. 2. Rule out anything with lots of Google adware or image ads 3. Find an open-source version.
But the crappy scammer site seems about par for the internet course to this person, so they download it and soon have viruses and registry entries that crowd out all their actual programs.
This happens every three or six months on a Windows computer run by a normal person, and is a huge part of why the iPad and its closed ecosystem is going to eventually take over the consumer market unless Linux geeks get serious about usability.
I'm feeling something that's not quite schadenfreude, but certainly along the lines having dodged a bullet with that move. :-)
Here's some stereotypical examples, for linux:
http://expert.mandriva.com/question/72043
http://groups.google.com/group/comp.os.linux.misc/browse_thr...
Next thing you know, these types will find an OS that doesn't efficiently use memory, and they'll wonder why they have so much of this fast memory that isn't being used to start program faster or something.
So while it may be that scam programs and most products are complete and utter crap, we only have ourselves to blame for buying them and supporting the industries that kick us around. You want a chair in 6 weeks, don't buy a chair from a place that takes longer. But you're facing an uphill battle because everyone else continues to support these shitty providers -- people complained about Windows for years and yet no one switched. The Tragedy of the Commons applies to economic and market choice, too.