"Drivers, dog walkers, handymen" are mentioned but author doesnt include an actual example - those were all examples supplied by Venmo itself...3 years ago. Who are the developers hes talking about when he says "community that stuck with Venmo"?
And finally, unlike Twitter, which has an plethora number of ways to be consumed, searched and experienced that would be better as different apps - Venmo does not. Its just a P2P payment system.
The way I see it, Venmo has accomplished the following -
1. Deprecated old features (save resources, reduce complexity)
2. Found new way of building profitable and sustainable relationships w other businesses, rather than just a wild west API.
Terrible read, file this under- "How TO Run a Platform"