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Don't think that survey might help. This person is leaving the app, so he just wants the developers to stop bugging him.

Video (and YouTube reviews) sounds like a huge missed opportunity, thanks.

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I disagree. Users aren't necessarily leaving your app because they don't like it. You can always offer them an option to opt out of the survey, but a 2 question survey is very valuable to you as a developer. "Please rate your experience, 1-5" "Would you suggest this to a friend? Why"

Also, did you blog about it? Try getting other bloggers to review your product and offer then an incentive for it.

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