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I don't understand why this is such a mystic secret to the corporate world. This is common sense to anybody who has served on a military deployment. Google could have saved a crap load of time and money by funding the military to conduct this study and simply applying the results internally.

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It's fluff, imho. I've been at Google a few years and have worked with people here who not only make me feel psychologically 'unsafe' but are bigger jerks than I've met at any other workplace. And they were, as far as I know, never censured for it.

Granted, I've also worked with some really great people, better than other places I've worked. And I'm sure unconsciously been a jerk myself.

So my summary is: run all the studies you want. People mostly behave in the personality patterns they set down as kids.

And most of us grew up in schoolyards full of not-so-nice dynamics.

And what would the military do to take a team that was functioning poorly and turn it into a team that is functioning well?

Many things. There are a great many ways to address that question (too many). The correct answer depends more specifically on the nature of the problem.

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