Hacker News Reader

Comment by falsedan | Hacker News Reader

Disappointing that engadget mention AT&T but not Sonic. I got my fiber install 7 weeks ago in Outer Sunset and it's been flawless.

View on HN

Congrats on Sonic Fiber! FWIW I tried their DSL service in sunset (they sublease from AT&T) - speed was unreliable even with dual lines, HOWEVER hands down the best customer service experience I've had and not just with a internet/telephone company. I talked to Nick from Sonic who really knew what he was doing as we tried troubleshooting and agreed within 10 minutes that my location was simply too far to get good connection. They cancelled the line and refunded 100% of the costs with zero hassle. I can't wait to get Sonic Fiber, hopefully they start installing on east of 22nd Ave soon.

I'll plug Sonic here too. My dual-line speed is okay. But, the customer service is downright pleasant. Every time I've called I've spoken to someone who not only has a clue, but also is able to actually get stuff done.

Yup, I'll third that. DSL is hampered by the fact it's AT&T. If you can get 'pure' Sonic fiber, revel in that. Aside from their great customer service, they are also pro-privacy and no caps! We have FTTN service and I sync a lot of data to and from work. It's nice to know that they don't play that lame game of limits.

It'll be interesting to see how Google works out. Can't recommend Somic enough tho.

Adding in for Sonic's fantastic support. I was only able to get DSL at my art gallery / commercial unit in Downtown LA (Cable internet was going to cost an arm and leg).

Primary purpose was live video streaming and they helped me switch my DSL to a different Annex type to give me more upload bandwidth.

Isn't their fibre actually resold AT&T fibre?

Their FTTN is, yes. If you can get fibre to the premises, that's all them and you're golden.

+1 for sonic support.

Reply on news.ycombinator.com