> Absolutely not. Nothing could be further from the truth. This is and always has been about our customers.
so it is about marketing :-)
All joking aside though, I agree strongly with this document and I'm both a bit surprised and very happy about their detailed arguments and about the passion they put into this issue.
As a customer I'm happy to see that they are really fighting for me and not giving in, even to the point of refusing a comparatively reasonable request out of fear of producing a precedent.