Pretty long delay on the email verification email. Very excited to check it out, though!
Sorry to hear that. Please email support@gitlab.com if it doesn't arrive.
Basically, it looks like you pay for support?
Also, do you guys do Mercurial? Or just Git?
They only do Git and have mentioned that currently have no plans to support Mercurial.
If you're OK with forum support it is free (like Gmail). If you want email support you have to pay $9.99 per user per year. No plans for mercurial support.