Is it possible to get real support from Steam?

2 pointsbigtunacan1 comment

I accidentally double purchased an item on Steam (item was listed as 2 different DLCs so I thought I was purchasing 2 different items). Requested refund on one of the DLCs with details of what had happened. Steam just sends automated "refund request rejected" email. Apparently no way to get actual support.

Steam sucks; how do you actually get support?

More details here.

http://steamcommunity.com/app/325180/discussions/0/405691491108971709/

---- UPDATE ----

Interestingly I also posted on the Steam subreddit looking for how I might get help and moderators immediately deleted the post.

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