Why Yahoo Couldn’t Adapt to the Smartphone Era
newyorker.com
newyorker.com
Luke Wroblewski nailed this long ago - "Mobile Signup Forms must Die" http://www.lukew.com/ff/entry.asp?1678 - it's not rocket science but if you allow your old school web thinking to define your app UX, you will fail. If you have any clue about mobile audiences you use gradual engagement to allow them to get on board incrementally.
The average mobile user probably has about 30 seconds to give you until the next push notification from WhatsApp, Snapchat, Instagram, Twitter or whatever distracts them and their gone. If you waste that time on forcing them through a signup process, don't expect to see uptake.
And failing by login isn't a new thing for Yahoo! For many happy Flickr users (myself included) they killed it for us by forcing Yahoo login onto the site. From http://gizmodo.com/5910223/how-yahoo-killed-flickr-and-lost-...
> Yahoo's RegID solution turned out to be a nightmare for the existing community. You could no longer use your existing Flickr login to get to your photos, you had to use a Yahoo one. If you did not already have a Yahoo account, you had to create one. And you did not even log in on Flickr's home page, upon arriving, you were immediately kicked over to a Yahoo login screen.
...but that's another story. I'm still bitter
I've looked at photos on Flickr without having an account on the web, why not with a mobile app too?
Also Facebook, Twitter et. al are the wrong examples to be looking at - brands already so strong people will jump through hoops to use them.
If you're Yahoo! - coming from behind - your brand and even the brands of Flickr and Tumblr aren't strong enough to to require users login before they get to try anything. In the case of Tumblr you might get the _existing_ userbase from the web to come with you but you won't succeed in growing that audience on mobile.
Examples that do use gradual engagement would be games. Clash of the Clans for example - a huge success on mobile - let's you immediately start playing without any form of identification. Many mobile games have strong social elements but they focus first on getting you engaged before requiring anything.
Strongly disagree. Facebook (which I assume is what you mean by "the most popular app") was and still is _the_ social network. It's success on mobile has been driven by massive network effects. As such they can force users to jump through hoops which are in Facebook's favour because users want in so badly. That said Facebook doesn't get a free pass on device permissions, which is why they use gradual engagement in Messenger like this: http://installclub.tumblr.com/post/82319976281/double-opt-in...
But if you want to attack the leader, or simply grow your mobile user base, you don't get the same luxury or network effects Facebook has. Yahoo! doesn't have anything users want _so_ bad that they'll jump through hoops to get it.
But anyway - another a great example of an app "doing it right" is Airbnb - they let you browse properties without logging in - see http://firsttimeux.tumblr.com/post/83588089909/airbnb-ios-ap... for details - this gives people a chance to see what they're getting before going through the pain of signup. This is the model Yahoo! should follow as their apps, like Airbnb, are primarily about the content not the social element
It is quite annoying when you want to switch phone numbers though (not a common use case, but at least in my country if you want to switch providers you have to switch phone numbers).
In fact Twitter provides SMS based signup as a free service for app developers as part of Fabric - https://get.digits.com/
Not a big fan of the products he's in charge of now (Blogger especially), but maybe they're pushing a redesign :)
Ultimately, Yahoo is a company from another time that's long gone. Perhaps it's time for it to be laid to rest for all involved. Just a thought.
What does this tell me? I don't know really, is it hard to transform a company like Yahoo? Probably. Is the media surrounding tech and startup culture way to fast to draw conclusions, for sure.
I do remember articles congratulating her for ending telecommuting, but I think that was more a symptom of management failure than anything else.
I am also not proposing they take a VC approach like they have where they pay huge multiples hoping to somehow have the success at selecting winners like yc. I am proposing they buy companies that are generating growing free cash flow at sub 25x levels.
I would add though, that Flickr Mobile (which I worked on a little) was considered one of the best mobile websites ever made. However, because a certain executive had managed to get control of all of Yahoo's mobile experiences, we weren't allowed to innovate with mobile too much.
When a native Flickr app was finally released, I was no longer at Flickr. But I heard that it had been developed by a different team at Yahoo, and was a complete surprise to Flickr upon launch. The new app hit the "random" API so hard for their login screen, to the Flickr staff, it looked like a DDOS.
But I think we all missed on the opportunity mobile offered because we were trying to shrink Flickr into a mobile site. Flickr was designed for serendipity and rich experiences. If you were a creative person, looking to participate in a planetary social-cultural conversation, it was incredible.
Meanwhile, Facebook made photos into an accessory for the average person's social life. For creative people and dabblers, Instagram offered the best mobile experience; it worked with the constraints of the platform and even turned those into features.
Something of this dichotomy is still playing out with Twitter and Facebook taking opposite poles. Although it looks like Twitter has finally given up and decided that it's a Kardashian photo delivery system or something.
According to whom? The experience, like the app, was simply awful.
None of the Web calls were bandwidth conscious nor polite to browsing in general.
The experience sucks hard to this day. That's not an opinion, it's a fact.
what a load of bs.
Transforming reputation in good money takes a lot of time. IMHO, the investors should give trust and time to Mayer before expected results. If they fire Mayer, yahoo will be dead and they will lose everything. For me, the main handicap of yahoo is their cupid investors.
And for the love of God it's been 6 years and I still can't put a link to "Small business" on my "personal" page's sidebar. I mean, what the fuck? I have to have a personal bookmark, and now the link has changed to something I'll never remember if I'm at a computer other than this one.
Ugh. Yes, I am losing confidence.
Mayer doesn't need more time. She's a competent middle manager and an excellent researcher promoted beyond the scope of her talents, and she made the classic mistake of misunderstanding the difference between a popular platform and a range of products that users really want.
Now she's out of time and out of ideas.
It's possible that the situation at Yahoo has been too tough to remedy for years and no matter how competent she was she couldn't turn it around.
I assure you grandma trying to look at pix of her grandkids on flickr could not possibly care less about the hiring and firing of the parent companies CEO. On the other hand nothing excites CNBC-watching investors than hiring and firing CEOs.
A long term guaranteed tank to oblivion is to amuse the investors without providing any value to back it up. They tried that, it hasn't worked. Time to switch and try to generate long term value by focusing on the users instead of the CNBC viewers. Its their only long term hope. Any other strategy is just trying to extract the most cash on the way down. Which may be their only possible choice if they have no way to generate long term value.
Something HN stereotypically has little experience with is mega-corporations. A UX designer's bosses bosses bosses bosses (repeat many times) bosses boss has no impact on their job performance. At a high level they have no control over low level operations in practice. If at low level yahoo is improving thats nice but has nothing to do with the CEO. At the high level they can buy, sell, start, shut down divisions or major projects.
Rather the opposite. If the keep her Yahoo will be dead. While existing problems were legion when she arrived, she hasn't made much progress. Yahoo needs a CEO who is willing to lay out a vision for the brand and ruthlessly pursue it. Anything else will just prolong its slow slide beneath the waves.
Which is technically correct, just not very useful.
What that actually means, I'm not sure. I know how gerrymandered congress is, and they couldn't possibly get enough work done to be Turing complete.
[1] "A Rotlung Reanimator makes a messenger token for Alex."
1) Doing so is not technically wrong
2) For a certain (non-technical) audience, "programming language" is something that "tells the computer to do things"
So, it is both correct and a helpful description for the target audience.
Nitpicking is out of order here.