https://www.kickstarter.com/projects/tomchristie/django-rest...
Users also answer questions or contribute otherwise. And you can completely discard and ignore their questions if you wish and it still doesn't stop the software from working. You can even put out an Open Source project somewhere anonymously and provide no contact information.
Support for users has costs as there are more users. I happen to volunteer my time supporting users because I think it leads to better long-term success for the project. But regardless, each user has capacity to not ask for any support or to ask for it. I'm sure there are some Django users who never ask for support. If someone comes along and uses Django and has no questions, it is totally unlike someone coming along and eating all the coconut.