Comment by ntakasaki | Hacker News Reader

Comment by ntakasaki | Hacker News Reader

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>IMO bricking on touch ID issues is extreme, but maximises the security of the device.

We are all smart people here and there are several ways to have security without bricking expensive hardware.

First, the update can wipe the device instead of bricking it.

Second, Apple can provide an option to replace the fingerprint chip and charge, $150-$200 or whatever it costs for it.

There would be several better solutions that the most profitable company in the world could figure out if they wanted to. It's funny how their particular solution happens to make them even more money through shutting down third party repairs and making people buy new phones.

This is like your home alarm software(made by the home builder) remotely burning down your house and telling you to build a new one because someone may have tampered with home access and could possibly enter your home.

  Second, Apple can provide an option to replace the fingerprint chip and charge, $150-$200 or whatever it costs for it.

At the end of the article, it said that affected customers should contact Apple Support. Are you sure they are not offering a hardware fix at that point? It doesn't sound to me like they're just letting people hang.

From a different article:

>When Olmos, who says he has spent thousands of pounds on Apple products over the years, took it to an Apple store in London, staff told him there was nothing they could do, and that his phone was now junk. He had to pay £270 for a replacement and is furious.

There is a failure in the apple stores vs phone support. I went to two Apple stores to try to get my watch band replaced or fixed under warranty and was told by both of them "no way no how" - but phone support had no problem replacing the band.

I find the stores are somewhat inconsistent in their application of policy. (Particular if the policy isn't well defined ahead of time, as in this case)

(As an aside, the practice of requiring an appointment to talk to a support person or even just drop off a broken computer is maddening.)

Alternative interpretation -- "A custom voided his warranty by installing some rando third-party aftermarket parts, and is furious that it didn't work out."

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