Ask HN: How do I build a dashboard for customer case trends from Microsoft CRM?

AskHN: How do I build a dashboard for customer case trends from Microsoft CRM?

I manage a customer support team for a domain software package (Geology and Geophysics) and we probably don't make as full use of information of what's breaking, what customers are seeing issues with, and case volume as we might.

What path should I follow in order to be able start building dashboards for some of the basic measures?

Any pointers on where best to start this process?