First off, the company coming out of beta meant that from v2.0 they updated the site to v3.0 overnight. Yes, this meant a massive facelift, new features - and of course breaking some existing functionality. Given the scale of the change you would think the first people to tell this to are their paying customers.
Not so fast - the company simply forgot to us that about this massive change. The change included removing custom statuses that we built our issue tracking workflow around. The only way to find out about the changes was... by logging into our account, and realizing that almost everything has changed. Instabug made sure to let Techcrunch know of massive update, but their paying customers? They completely forgot about us, and we were scrambling to understand what has happened.
Second, Instabug doesn't offer an API to record bugs, and their SDK is closed source and sparsely documented. It also has a bunch of unnecessary things, and they are very protective about any customer wanting to know more information on why they bundle certain things. Even getting them to disclose how to turn off automatic crash reporting - in favor for another app - was a difficult task.
I am happy to see they are gaining traction. However I would rather the company change mentality from moving fast and breaking things to being transparent with customers and moving fast like that. Also, to the credit of cofounder Moataz Soliman he still answers almost all support requests himself.