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I have to disagree - DO's "cloud servers" are equivalent to virtual private servers, which you would never expect to loose in this manner from other providers.

The lack of explanation is what worries me most - it leads me to think this might have been a case of "we forgot to replace a bad drive, then the second in the pair failed".

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I'd expect to lose them.

Fire happens, floods happen, electrical faults happen, mistakes happen. I can't really expect any human or humans to be perfect.

I remember a ~36 hour down time with a serious uk provider (in my case just a shell account, but they also housed managed and unmanaged servers). They had redundant fiber links to the NOC, from competing providers. But turns out they both ran through the same box under a high way. And then someone blew that box up in order to knock out alarms while they committed a robbery...

My family business website got killed once by a flood.

And many years ago it suffered a truck crash ( the truck crashed on the lamp post right outside the server company building and destroyed the telecom-related wires)

Welcome to "The Cloud". VPS can be effectively rebranded as "cloud", except when a server has problems you shoot first and ask later.

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