Mistakes happen, people get embarrassed, no one wants to tell Mr Musk "No", and no one wants to be the focal point of a customer complaint which they can't really do anything about.
It seems like a screw-up on Tesla's part. Stuff like this happens all the time at good companies and this one has a funny twist but it doesn't signify anything as far as Tesla's ability to deliver, IMHO.
They've been around for 13 years and have been selling cars for coming up on 10. Plenty of time to make sure customers aren't jerked around when making $100k purchases.
They're still "a baby" when it comes to car companies.
What damages could the plaintiff have shown here? He got his money back, and Tesla kept the car. He had never executed a bill of sale for the car. While what Tesla did looks like horrible customer service, there was no damage here, any more than when you order the daily special at a restaurant and the waiter comes out to tell you it's sold out.
As for libel, if he is telling the truth, then in the US, it can not be libelous. The saying goes "truth is an absolute defense against libel"
IANAL ...
EDIT: Message to the down voters I am not saying its rational that I think it would be kinda neat. I am just honest enough with myself to recognize that I am not a purely logical beast.
Why do you think they would do that? I don't see anything that would come close to the bar that you'd need to meet to be able to sue for libel in the article.