There are three broad categories for these types of services:
- High pricing targeted at wealthy people, paying sustainable wages to the laborers who provide the actual service.
- Low-mid pricing targeted at the mass market, paying sustainable wages to the laborers who provide the actual service. These companies end up dead.
- Low-mid pricing targeted at the mass market, paying unsustainably low wages (a small fraction of minimum wage) to the laborers who provide the actual service.
My problem is with companies in the third category, and there are many of them. Silicon Valley may not have invented the hollowing of the American middle class, but it seems to really enjoy building businesses that rely on an endless supply of desperate laborers to exist. Businesses in the third category simply cannot exist without extreme inequality, extreme desperation in the lower classes, and a seemingly inexhaustible low-skilled labor pool, and in this way they are IMO representative of the worst tendencies of American culture/society.