When did sites become "emotional experiences"? I'm sorry I want to say something more constructive but I'm giggling too much at the absurdity of this statement.
I's not absurd at all - it's only absurd if you're in the demo that finds it absurd. And that's quite a small demo compared to most of the population.
You can't sell most people shit unless you create an emotional response.
Hacking psychology - for good or ill - is the basis of all UI and UX. It's a completely different problem to hacking code.