An Open Letter to Rackspace Cloud Hosting | Hacker News Reader

An Open Letter to Rackspace Cloud Hosting

snipe.net

27 pointsbensummers6 comments

I fail to see how this has anything to do with Rackspace.

They are there to provide infrastructure, not to support you on an application level.

Rackspace's responsibility is to keep the infrastructure running and help with backups if you are compromised. They aren't there to fix your wordpress plugin's spaghetti php.

FWIW I used to run a dedicated box with Rackspace and now run about half a dozen cloud servers with them. I think they are pretty great, personally.

If the OP wants ssh, logs and all that - fire up a Cloud Server and you have an instant linux box of your flavour preference. Stop using Cloud Sites if you want more control. You're using the wrong product.

Exactly. If you want that access, go over to Slicehost (also owned by Rackspace), get a 1024 slice, and you now have full root access to everything.

I've been running several WP blogs on it for a while with no problems.

I do agree that Wordpress isn't the best platform any more. It's too big, and with over 100k lines of code, it's tough to keep it as secure as it needs to be.

Also this guy doubts the WP-Supercache plugin as the vector, but wasn't that the vector for the Techcrunch hacks?

I agree. The cloud server's gives you full access to everything save the hardware.

IMHO, i would prefer a native ruby on rails blogging cms but currently there is nothing nearly as polished as wordpress. Typo seems to be the most developed right now, but it still has a long way to go.

With wordpress's track record, you should expect your site to get hacked at this point. Migrate to a less vulnerable platform or go static.

Looking through the comments on this article, it seems like there is more to the story. Looks like the OP has been having a lot of issues with service, CS response time, and cooperation when dealing with security issues.

I don't think it's RS's responsibility to figure out what's wrong with your application, but I can understand the frustration one would have when confronting a breach and not having the tools to deal with it.

A number of Rackspace hosted sites are reporting problems like this, unrelated to WordPress vulnerabilities.

So calm down with the WordPress crying (yes, its basically a dropper) as it may let an unrelated vulnerability off the hook.

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