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>It is impossible to know if the seller is telling the truth in this situation or not. Everybody makes mistakes

When the reason given for the 'mistake' is obviously false, it's not impossible.

>they can't investigate every time somebody claims to have made a mistake in listing their tickets

They certainly can investigate every case of purchases in the $900+ range. You know, as part of their multiple hundreds of dollars in fees.

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>When the reason given for the 'mistake' is obviously false, it's not impossible.

The problem is that you could not concretely determine that to be the case. Thousands if not millions of ticket sales are canceled for a variety of reasons on StubHub every single day.

They would be going broke trying to investigate all of them for fraud, not to mention open themselves up to potential lawsuits by the alleged perpetrators they wrongly defamed if they made a mistake.

The article says that stubhub charges a 20% fee when the seller cancels. So again, they absolutely are able to investigate every such situation while making a profit. Every ticket? No. Cases where they're making over a hundred dollars? Yes.

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