AT&T admits NYC/San Fran 3G service sucked

First step is admitting that you have a problem.

After a year of crappy service I finally found a way to improve reception on my iPhone... I gave it up and switched to Verizon.

This little article kinda stinks. I don't have personal experience with their networks in SF or NYC, but without a y-axis on those graphs or a definition of "Voice Composite Quality Index", I don't think you can really draw any conclusions other than they are improving over time. Seems like this guy is just looking for a reason as to why his service is shoddy.

Most months I use 0 voice minutes on my iPhone. The phone quality is just so bad that I'll borrow someone else's phone or use a softphone on my computer if at all possible. It barely occurs to me to use it as a phone.

I've lived in SF with it, and driven 25,000 miles around the entire US with the 3G and 3GS. It sucks everywhere.

LA and Chicago are also pretty bad. If you're curious as to what it's like being an ATT customer in a major city, it's like I'm being punished for not living in Real America. Service is much better in mid-sized cities as I understand.

3G coverage also sucks in Arlington va, which is just outside of DC.