The Surreal Story of StubHub Screwing Over a Kobe Fan

People need to realize that buying from Stubhub guarantees you only this:

if your order isn't filled (or is filled with bogus tickets) and we can't find you tickets we consider equivalent or better at some point (even during the game, then you'll get a refund). The only thing "guaranteed" is your payment.

(You might also get additional credit toward a future purchase.)

People need to be aware of this when buying major-event tickets: they are happy to "walk" you (give you no ticket alternatives at all) if it's at all costly to cover a bogus sale. I've seen it a number of times at their pickup sites.