Measuring Price Elasticity and More
avc.com
avc.com
Pens, for example, are available at basically every price point, and everyone uses them. With a lot homework he was able to define the price elasticity curve for pens. Same with TVs, refrigerators, pads of paper, cars, computers, washing machines, watches, etc.
The key was to treat these curves as the likely outside edges of the envelope for new, similar products.
For example, comparing a prospective pen-based computing system to the elasticity curves for pens, pads of paper, and computers would give us a hint as to the best possible likely unit sales of a pen computing system, based on the predicted price.
He also built a combined curve of all products, which defined the outside edge of price elasticity for the U.S. market in general. We all know that a car costing $100,000 is not going to sell 50 million units a year in the U.S. But what is the maximum volume that any product costing $100,000 can expect to sell? There is an answer! Or at least there was. Sadly, I don't have those documents handy right now.
Then we could plot individual products into that general elasticity envelope. Products closer to the edge were incredibly successful; products deeper in the envelope were not as successful and might be more ripe for competition.
I don't know if he is still in business; this is still basically the same crappy website I built for him in 2002:
But, it's a very good question about starting high or low. The common wisdom is to always price high and then move lower. I've seen this work well for sales by being able to offer a discount to close a deal. There's also the perception that expensive = high quality. The only real way to know for sure, however, would be to duplicate the test and go high-to-low on one and low-to-high on the other.
For a new company/product I think it's better to start low and then increase the price if/when you get more business.
Wouldn't you upset long term customers?