I'm a Linode customer. I have been calling on a regular basis because I have a hosted service for my customers (thousands of them) that has been all but dead for 24 hours now. If I hear 'we are working on it' one more time, I may lose my mind. My customers are suffering severely, and I'm losing thousands of dollars as we speak. They keep telling me they are working with their upstream provider and that it's out of their hands. I'm not paying their upstream provider. I don't have a service agreement with their upstream provider. I'm paying them based on the service agreement I have with them. This is either a completely new level of DDoS or they are just completely incompetent in their way of handling it. In any case, I believe that Linode is going to suffer greatly for this in terms of lost customers. They're going to lose me by the end of next week, that's for certain.