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> However, I like them as a amazon.com customer. I guess to make things awesome on the outside, those on the inside have to suffer...

I've never understood this logic. Amazon is making a ton of money (rightly so, imo), they could afford to trim down quite a bit. Why should those on the inside be forced to suffer?

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I am just saying what the popular explanation for this is.

Amazon's own official explanation is probably something along the lines of "frugality" (hey isn't that a leadership principle..., see I learned something from the interview after all!)

Their profit margins are tiny. Look up earnings for recent quarters.

Their profit margins are tiny by design. They put all of their profits into technology investment, and have been doing it intentionally for a long time. See: http://www.technologyreview.com/news/520801/no-stores-no-sal...

Isn't that because they tend to reinvest most of their revenue back into the company, instead of paying it out?

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