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That seems excessive. Do you have any enemies you're particularly worried about attacking you? If not, then this is important but not THAT imminent of a threat to you.

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I closed it more as an incentive for them to improve their security than because I feel I'm at risk. I think customers should do this more often otherwise companies are slow to address these issues. And if it were too difficult for me to close my account I'd know I am too dependent on them.

What data do you have on your PayPal account that you're so worried about?

I think he sufficiently justified his actions. He is just 'voting with his dollars'. I agree with him, in principle.

I feel like it would be more effective to keep the account open and badger them every day about the issue. Worst case: they close his account (which he's already willing to do). Best case: they fix the problem :)

You don't have to have enemies. Criminals don't care where the money comes from.

Moreover, lots of people dropping PayPal gives a strong signal that PayPal is not a suitable payment provider. It makes room for a payment provider that does this better and discourages others from feeling forced into the PayPal trap.

(For the record: I closed my PayPal account many years ago, because of abundant evidence of PayPal's unreliability.)

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