WakeMate Delays Initial Shipment, Makes Moves To Appease Upset Customers | Hacker News Reader

WakeMate Delays Initial Shipment, Makes Moves To Appease Upset Customers

techcrunch.com

42 pointsspydertennis16 comments

I could not be happier with the outcome of this situation. Big props to the WakeMate team for straightening things out.

Agree. I wasn't even upset, and now I get "all future premium software features" for free. I will be downright happy to part with the remaining 90% of the purchase price.

Same here, I think their quick reaction will keep their earliest customers (and soon to be earliest critics) much happier.

I am really excited about this because I have trouble sleeping. It would be helpful for me to actually use this.

Exactly. I really couldn't care less about the money if it helps avoid being tired every morning!

How does this help with trouble sleeping? It helps with trouble waking up.

From the website:

Sleeping better Problem: After sleeping, you may still feel tired - you're getting poor quality sleep without realizing why. Solution: View a full analysis of your sleep on our Analytics Platform. You will receive personalized instructions on how to improve your sleep so you can have your best night's sleep, every night

There's something called Smart Alarm Clock for Android (if you have a supported phone). I tried it as a way to judge if the idea had any merit, and it worked really well. Obviously it doesn't help with sleeping, just waking you up. But for the last week or so, I've woken up fresh every time, even when sleeping around 5 hours or so. Obviously, this works best if you get into a good sleep/wake cycle. There's something similar for the iPhone too, might be a good idea to do a trial run with a cheap app.

Smart Alarm used to work, but the latest edition simply wakes you up at the desired time every time and it runs on your phone all day.

I was happy till the latest update and now its unusable.

Kudos guys. Appreciate you taking all the feedback and criticism to heart and righting the ship.

Sweet, that worked out well. Thanks, WakeMate!

I don't think many customers are "upset", per se. This is a fun-to-try, completely non-essential product at this point, and hardware is hard to make, especially for a startup. Delays are forgivable. So while I'll certainly give it a shot when it finally ships, I wonder if wearing a WakeMate may just train me to keep very still towards the morning hours of my sleep?

They actually were upset. I wrote a comment describing the points of issue, but there is already a concise description here: http://danieltenner.com/posts/0014-learning-from-wakemate.ht...

They were willing to give a refund for the $5 down-payment, but there was still an overall bitterness. This was a wise move for wakemate, even if there is nothing wrong with providing more than what was promised/planned for an additional fee.

The customers they have now are very early adopters who will be spreading the word and writing reviews. It's essential that they do whatever they can to make positive first impressions.

I wonder if wearing a WakeMate may just train me to keep very still towards the morning hours of my sleep?

Maybe, but I assume you can just go back to sleep if you don't feel like getting up when the device thinks you should. I do this with my alarm clock; I set it for a time that would be good to be awake at, but if I'm not in the mood to be awake at that time, I just re-set it for another hour or two.

I'm glad to see WakeMate doing right by those who have pre-ordered. Are those who say pre-ordered today going to see the same sort of deal?

This is great. I was one of the disgruntled customers but this mail has turned me into a happy one again.

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