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Comment by Frazzydee | Hacker News Reader

A couple questions:

1) The phones listed are iPhone, Blackberry, Android, Windows mobile, Palm & non-smart phone. Which category does symbian fall under?

I have already been informed by email that there will be a s60 app.

2) Premium analytics?? I was under the impression that the entire analysis would be made available as a service that came with the device.

The site, as far as I can tell, does not mention that some of the analysis is only available on a subscription basis in addition to the initial purchase price.

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In order to compensate for this delay, we will be giving everyone who pre-ordered one month of Premium Analytics Features FREE for EACH month their delivery is delayed.

EACH month? That doesn't bode well...

"EACH month? That doesn't bode well..."

Yes but otoh

"We've tentatively planned for the first batch of WakeMates to be shipped as early as next month, but we'll keep you updated every step of the way. The next message we'll be sending out will include when you are getting your WakeMate and a link to finalize your purchase."

It's ridiculously lame. They've turned their fuckup into an attempt to up-sell people to a monthly service, and all without ever really apologizing.

One month per month? That's a really bad joke.

It's as though they're trying to make sure their early adopters are unhappy, and don't recommend them, or generate positive publicity.

Agreed, there is no mention of additional fees or subscription services on the site. I will be really disappointed if that is the case (maybe it some extra analytics that they haven't yet revealed to the world that they would charge for?).

Not including an option for Symbian is going to screw up their figures, at least for non-US respondents. Symbian phone users are either going to pick "non-smartphone", which is misleading, or more likely skip the survey, which means a hefty response bias. I've sent them an email to this effect; you might want to as well.

Edit: I checked again and the form now has a Symbian option.

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