Thank you. Krish, cofounder of Chargebee here. We were worried about couple of team members who were specifically in areas that were worst affected but glad to know that everyone of them is safe.

Thanks to distributed infrastructure the services were at 100% and we had DR plans in place. But support wasn't very distributed. Lessons learnt. Having our San Francisco team member onboard was very helpful to get to urgent call back requests but still limited. Some of us stayed in office to provide support, as it was one of the safest places with power backup for weeks for such eventualities, internet and most importantly food. We also had a few folks who needed a safe place to stay.

As a critical infrastructure provider we do have our disaster recovery & business continuity plans, but thankfully the service availability was not affected.

But I think it is equally important to ensure we distribute team more globally as we continue to grow, so that data safety & availability is not dependent on what you as a customer plan for, rather something we have also baked-in as part of service.

Thank you for the support and shoutout. Cheers.