Why can't you just label the switches, though? A couple strips of paper and tape are all you need. (Of course, the fact that such a fix is necessary does confirm that something is wrong with the design.)
If his sole reason for disliking this particular interface was that he couldn't remember which switch was which, I too am quite surprised that his first thought was to have a new countertop switch installed rather than stick a label on it or grab a sharpie.
[1] http://www.homedepot.com/webapp/wcs/stores/servlet/ProductDi...
When it's a matter of handed-or-maimed, don't rely on a label!